Privacy Policy

1. Who we are

VELBENT ("we", "us", or "VELBENT") is an online store specializing in facial skincare devices. You can reach us anytime at johnbenito98@gmail.com.

2. Information we collect

When you visit or shop at velbent.com, we collect several types of information, including:

  • Contact and shipping information: name, address, email, and phone number you provide when placing an order.
  • Payment information: your card or other payment details are processed directly by our payment provider (Shopify Payments or other certified processors). VELBENT never stores full card numbers.
  • Usage information: pages viewed, products browsed, IP address, browser and device type, collected via cookies and similar technologies (see our Cookie Policy).
  • Communications: messages you send us by email, chat, or contact forms.

3. How we use your information

  • Process and follow up on your orders, including payments, shipping, and returns.
  • Respond to your questions and provide customer support.
  • Send you order-related updates and, if you opt in, news, promotions, and VELBENT content.
  • Improve our store, catalog, and shopping experience using aggregated analytics data.
  • Prevent fraud and comply with applicable legal obligations.

4. Who we share it with

We share your information only with third parties who help us run the store, such as the Shopify platform, payment processors, shipping and logistics carriers, and any analytics or marketing tools we've authorized. These providers only access what they need to deliver their service and are required to protect your data. VELBENT does not sell your personal information to third parties.

5. Your rights

You may ask us at any time to access, correct, update, or delete your personal information, or to withdraw consent for marketing communications, by writing to johnbenito98@gmail.com. We will respond within a reasonable time under the data protection rules that apply to you (including GDPR for EU/UK residents and applicable US state privacy laws).

6. Data retention and security

We keep your information only as long as needed for the purposes described in this policy, or as required by law (for example, for accounting or tax purposes). We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

7. Children

Our store is not directed at minors, and we do not knowingly collect personal information from children without parental or guardian consent.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. We will post any changes on this same page along with the last-updated date.

9. Contact

If you have questions about this Privacy Policy or how we handle your data, write to us at johnbenito98@gmail.com.