Refund Policy
30-Day Guarantee
At VELBENT, we want you to shop with total confidence. If your order doesn't meet your expectations, you have 30 calendar days from the delivery date to request a return or refund.
How to request a return
- Email us at johnbenito98@gmail.com with your order number and the reason for the return.
- We'll confirm the next steps by email, including the return address if applicable.
- Pack the product securely, in its original packaging if possible, and ship it within 15 days of the return being approved.
Product condition
To accept a return, the product must be in overall good condition, without damage caused by misuse. For hygiene reasons, heads, tips, or attachments that have had direct skin contact and are opened or used are not eligible for return, unless they have a manufacturing defect.
Refunds
Once we receive and inspect your return, we'll let you know if the refund has been approved. If so, the refund will be issued to your original payment method, typically within 5 to 10 business days, depending on your bank or payment processor.
Defective or damaged products
If you received a defective, incomplete, or damaged product, contact us within 7 days of delivery with photos of the product and packaging. We'll cover a replacement or full refund, including return shipping costs where applicable, at no extra cost to you.
Cancellations
You can cancel your order at no cost as long as it hasn't shipped yet. Once shipped, this Refund Policy applies.
Return shipping costs
For voluntary returns (change of mind, not a defect or our error), return shipping costs are the customer's responsibility, unless stated otherwise in the approval communication.
Contact
If you have any questions about your return or refund, write to us at johnbenito98@gmail.com. We're here to help.