Terms of Service

1. Acceptance of terms

Accessing and using velbent.com (the "Store"), operated by VELBENT, means you fully accept these Terms of Service. If you don't agree with them, please don't use the Store.

2. Products and pricing

All prices listed in the Store are in US dollars (USD) and include applicable taxes unless stated otherwise. We reserve the right to change prices, descriptions, and product availability at any time without prior notice, without affecting orders already confirmed.

3. Orders and payment

When you place an order, you'll receive an email confirmation. We reserve the right to refuse or cancel any order for reasonable grounds, such as pricing or description errors, suspected fraud, or lack of inventory; in that case, we will refund any amount already charged. Payments are processed through secure, certified payment gateways.

4. Shipping

Shipping timelines and conditions are detailed in our Shipping Policy. VELBENT is not responsible for delays caused by carriers, customs, or other circumstances outside our reasonable control.

5. Returns and refunds

Conditions for returns and refunds are described in our Refund Policy, which forms an integral part of these Terms of Service.

6. Intended use of products

VELBENT's facial care devices and products are designed for external, cosmetic, at-home use and are not medical devices, nor do they replace a consultation with a dermatologist or healthcare professional. If you have a specific skin condition, allergies, open wounds, or doubts about a product's suitability, we recommend consulting a professional before use. Always follow the instructions included with each product.

7. Intellectual property

All content on the Store — including the VELBENT name, logo, text, photographs, illustrations, and design — is owned by VELBENT or its licensors and is protected by intellectual property law. Reproduction or use without prior written authorization is prohibited.

8. User accounts

If you create an account on the Store, you're responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use.

9. Limitation of liability

To the extent permitted by applicable law, VELBENT will not be liable for indirect, incidental, or consequential damages arising from use of the Store or products purchased, except where such limitation is not legally permitted.

10. Governing law

These Terms of Service are governed by the laws applicable at VELBENT's place of business, without prejudice to any non-waivable consumer protection rights available to you under the law of your country of residence.

11. Changes

We may update these Terms of Service at any time. The version in effect will always be the one published on this page.

12. Contact

For any questions about these Terms of Service, write to us at johnbenito98@gmail.com.