Shipping Policy

Order processing

All orders are processed and dispatched within 24 to 48 business hours of payment confirmation. We don't process or dispatch orders on weekends or holidays, so orders placed on those days will be processed the next business day.

Estimated delivery times

Once your order ships, estimated delivery is between 3 and 10 business days, depending on your location and assigned carrier. These are estimates and may vary due to external factors like weather, customs, or carrier issues beyond our control.

Shipping costs

Shipping cost, if any, is calculated and shown at checkout before you confirm payment. We occasionally offer free shipping during specific promotions, which will be clearly indicated in the Store.

Tracking your order

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your shipment in real time.

International shipping

If we ship to your country, please note that international orders may be subject to import taxes, duties, or customs fees, which are the recipient's responsibility and are not included in the product price or shipping cost.

Incorrect or incomplete addresses

It's the customer's responsibility to provide a complete and correct shipping address. If an order is returned due to an incorrect address provided by the customer, reshipping costs may be charged to the customer.

Lost or undelivered orders

If your order hasn't arrived within the estimated timeframe, contact us at johnbenito98@gmail.com with your order number so we can investigate with the carrier and find a solution, including reshipment or refund where applicable.

Contact

For any questions about your shipment status, write to us at johnbenito98@gmail.com.